Do you accept Purchase Orders from schools?
Yes! We gladly accept purchase orders from schools. We are located in tax free NH and orders to schools ship free!
You do not have to set up an account with us in advance of ordering.
Please order by:
Faxing PO to 800-768-7352 or
Emailing PO to: Email order@alleducationalsoftware.com
or
Mailing PO to:
Kimball & Wood Enterprises,LLC
12 Methodist Hill Rd
Lebanon, NH 03766
We are an academic institution and can’t order with a credit card. How can we place an order?
The easiest way is to create a PO and fax it to 800-768-7352. You may also email it to orders@alleducationalsoftware.com or send to the address above. Either way, please be sure to include:
Ship to information, including a contact phone number
Bill to information
Item name & number
Quantity
Please visit our School Software section for more information.
May I purchase a gift certificate?
YES! You can purchase one in denominations of $25, $50, $75 or $100 by visiting Gift Certificates
How do I know what the balance is on my gift certificate?
Drop us an email at orderinquiry@alleducationalsoftware.com or call 888-763-6446 and we will look up your gift certificate balance.
I don’t see the “Add to the Cart” button. How can I order the software I want?
If you don’t see the “Add to the Cart” button, the item is temporarily out of stock. We hope to make this clearer in the future.
Why don't all the items have a sale price listed when there is a sale going on?
In an effort to offer the lowest prices to our customers, for special sales we mark our items down to as close to our wholesale price as possible. If an item is already offered close to our wholesale price, we are unable to reduce the price further.
The All Educational Software site says that my CD will run on Vista, but the CD case/box doesn't list Vista on the System Requirements.
This is a matter of the packaging being printed prior to the release of Vista. If our site says it runs on Vista, then that is what the software publisher has told us...with 99.9% certainty. If we have listed a piece of software as Vista compatible and it does not run on your Vista system, we will exchange it for you.
I have a MacIntosh computer and the software says it will run on OS 10 in Classic Mode. I have OS 10.4, will it run on my computer?
You will need to check your computer's
capabilities to see if the "Classic" mode is available. To do this, click on the Apple in the upper right hand corner of your screen, click "System Preferences", then "System", then "Classic". An option for OS 9 to run at start up must be available and enabled. This option must exist and must be selected. Unfortunately there is
no way for us to know if the option is available on your computer. You must confirm this yourself.
The "Classic" mode is a way of running an installed earlier
operating system on the OSX machine. If you are not sure if you have it available, then you probably do not and the programs will
not run.
If you do have it and can enable it, "probably" the
software will run, but OS 10.4 may not support all
programs that run in OS X classic mode.
For more information see these sites on Mac Classic Mode.
Are the CDs networkable or can site licenses be purchased?
The software that is licensed for multiple users states that in the title of the CD. If it doesn’t state it, then that CD may only be used on one computer at a time. Generally, the software is not downloadable and the CD must be present for the software to run. If you would like a list of the multi-user software we presently have, please drop an email to: orderinquiry@alleducationalsoftware.com
We are working to add more networkable and downloadable software to our site and hope to have more available by fall 2008.
Why do you sell software that works on old operating systems?
While we update our software with new arrivals weekly, we continue to sell software that runs on old operating systems due to demand. A piece of software that only works on very old Mac operating systems, may still work fine on Windows XP which is still a very popular PC operating system.
How is the software shipped?
To keep shipping costs low, your software will be shipped either First Class by the US Postal System, by UPS or by a new hybrid system called USPS/USP Innovations, where the package is shipped by one company for part of the distance and by the other company for the rest of the distance.
I don’t see the software I am looking for. Can you get it for me?
Drop us an email at orderinquiry@alleducationalsoftware.com and we will certainly try.
When will my software arrive?
The USPS says their packages are delivered in 7-10 business days, but most of our shipments arrive in 3-5 business days. We kindly request that you wait for the 7-10 days before contacting us regarding a late/lost shipment. After that, we will be glad to look into your shipment for you.
Why didn’t I didn’t get an email saying my product has been shipped?
We email every customer when their software has shipped. It is possible that the mail was returned (failed) to us or that our email to you ended up in your spam or bulk folder.
My CD doesn’t work. What do I do?
Send an email to orderinquiry@alleducationalsoftware.com or call 888-763-6446 and tell us that your software isn’t working. The first step will be for you to complete a very brief product questionnaire via email. It is possible that with this information, our tech support department will be able to tell you what adjustments you can make on your computer so that the software will run.
What is the return policy?
If you have not opened the box, you can return the product to us for refund, credit or replacement within 14 days, no questions asked.
You must return the product to us undamaged AND in perfect condition. The product must be unregistered, and with all manuals and enclosures that shipped with the product. If it is a Retail Box product, you must return it in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally.
If the above conditions are met, we will issue a refund of your purchase price. Shipping charges are not refundable.
I ordered the wrong CD for my operating system. What do I do?
If you have not opened the software, you may exchange it as specified in the answer above.
If the software has been opened, we are unable to exchange your software and you are free to resell it or give it to anyone who can use it. We will, however, offer you free shipping on your next purchase if you email us at orders@alleducationalsoftware.com or call 888-763-6446.
You will find that these are the same return policies at larger sellers of software such as Staples and Walmart and are driven by the fact that our distributors will not take the products back from us once opened.
What will appear on my credit card or Paypal bill?
Your credit card bill will list a payment to Kimball & Wood Enterprises, LLC or K&W Enterprises, LLC. That is our company name.
How can I contact you?
The easiest way to contact us is to drop us an email at admin@alleducationalsoftware.com
Phone:
888-763-6446
Mail to:
Kimball & Wood Enterprises, LLC
12 Methodist Hill Rd
Lebanon, NH 03766
