Find answers to more questions in our QUESTIONS section
CONTACT US
Welcome to ALL EDUCATIONAL SOFTWARE, an online store offering interactive educational computer software to assist learning, home schoolers and supplement academic education. Please feel free to contact us. We welcome your comments and suggestions.
Contact us at:
Kimball & Wood Enterprises, LLC
12 Methodist Hill Road
Lebanon, NH 03766
888-763-6446
Because our phones are often busy, the most expeditious way to reach us is to email us. If you do reach our phone voice mail, please leave a message and your call will be returned as soon as possible. Please feel free to leave a time that is best to call you back. We personally answer every call and email.
admin@alleducationalsoftware.com
PURCHASE ORDERS
We gladly accept purchase orders from schools. We are located in tax free NH and orders to schools ship free! Please see our school section for additional offers and information.
You do not have to set up an account with us in advance of ordering. Please order by:
Faxing PO to 800-768-7352 or Emailing PO to: Email order@alleducationalsoftware.com
or Mailing PO to:
Kimball & Wood Enterprises, LLC
12 Methodist Hill Road
Lebanon, NH 03766 ORDERING INFORMATION
Please be sure to review the item's SYSTEM REQUIREMENTS before you order. Make sure that your computer has the specifications needed to run the software you are purchasing. If specifications are given for only WINDOWS/PC, then the software will not run on a MAC.
Item availability is updated nightly, so you have a fairly accurate assurance that a product will be in stock. In the event we are out of the item you have ordered, we will contact you immediately.
BILLING/PAYING
We accept MasterCard, VISA and PayPal. Using Paypal, you may pay by credit card, Paypal balance or echeck. Your credit card will reflect a payment to K&W Enterprises, LLC or Kimball & Wood Enterprises, LLC. That is our company name.
SHIPPING
To keep shipping costs low, your software will be shipped either First Class by the US Postal System, by UPS or by a new hybrid system called USPS/USP Innovations, where the package is shipped by one company for part of the distance and by the other company for the rest of the distance. The USPS says their packages are delivered in 7-10 business days, but most of our shipments arrive in 3-5 business days. We kindly request that you wait for the 7-10 days before contacting us regarding a late/lost shipment. After that, we will be glad to look into your shipment for you.
Each shipment is only $2.99, no matter how many items are ordered or how the order is shipped. Take advantage of our special discount shipping and order several items!
We are located in tax-free NH.
RETURN POLICY
All Sales Should be Considered Final. Returns will only be accepted under the following conditions:
1. If you have not opened the box, you can return the product to us for refund, credit or replacement within 14 days, no questions asked.
2. You must return the product to us undamaged AND in perfect condition. The product must be unregistered, and with all manuals and enclosures that shipped with the product. If it is a Retail Box product, you must return it in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally. In cases of major damage or abuse, the product may be refused.
3. If the product does not perform for you or function as you expected, please send us an email right away at orderinquiry@alleducationalsoftware.com. Our technical support service will send you a brief questionnaire aimed at uncovering some of the common reasons software doesn't perform as expected. You will get a prompt reply with either instructions to make the software work or how to return your software for a replacement.
Please note: Shipping charges are NOT refundable
To avoid costly returns, check the System Requirements for each title. Be sure you have all of the system requirements before ordering. If you have any questions, please contact us before you order.
If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Call us or Email orderinquiry@alleducationalsoftware.com for a replacement shipment. We will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product to us--with our apologies!
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