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SHIPPING
To keep shipping costs low, your software will be shipped either First Class by the US Postal System, by UPS or by a new hybrid system called USPS/USP Innovations, where the package is shipped by one company for part of the distance and by the other company for the rest of the distance. The USPS says their packages are delivered in 7-10 business days, but most of our shipments arrive in 3-5 business days. We kindly request that you wait for the 7-10 days before contacting us regarding a late/lost shipment. After that, we will be glad to look into your shipment for you.
Each order ships for only $2.99, no matter how many items are ordered or how the order is shipped. Take advantage of our special discount shipping and order several items!
We are located in tax-free NH.
RETURN POLICY
All Sales Should be Considered Final. Returns will only be accepted under the following conditions:
1. If you have not opened the box, you can return the product to us for refund, credit or replacement within 14 days, no questions asked.
2. You must return the product to us undamaged AND in perfect condition. The product must be unregistered, and with all manuals and enclosures that shipped with the product. If it is a Retail Box product, you must return it in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally. In cases of major damage or abuse, the product may be refused.
3. If the product does not perform for you or function as you expected, please send us an email right away at orderinquiry@alleducationalsoftware.com. Our technical support service will send you a brief questionnaire aimed at uncovering some of the common reasons software doesn't perform as expected. You will get a prompt reply with either instructions to make the software work or how to return your software for a replacement.
Please note: Shipping charges are NOT refundable
To avoid costly returns, check the System Requirements for each title. Be sure you have all of the system requirements before ordering. If you have any questions, please contact us before you order.
If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Call us or Email orderinquiry@alleducationalsoftware.com for a replacement shipment. We will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product to us--with our apologies!
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