Shipping and Returns Information

RETURN POLICY
All Sales Should be Considered Final. Returns will only be accepted under the following conditions:

1. If you have not opened the box, you can return the product to us for refund, credit or replacement within 14 days, no questions asked.

2. You must return the product to us undamaged AND in perfect condition. The product must be unregistered, and with all manuals and enclosures that shipped with the product. If it is a Retail Box product, you must return it in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally. In cases of major damage or abuse, the product may be refused.

3. If the product does not perform for you or function as you expected, please send us an email right away at orderinquiry@alleducationalsoftware.com. Our technical support service will send you a brief questionnaire aimed at uncovering some of the common reasons software doesn't perform as expected. You will get a prompt reply with either instructions to make the software work or how to return your software for a replacement.

To avoid costly returns, check the System Requirements for each title. Be sure you have all of the system requirements before ordering. If you have any questions, please contact us before you order.

If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Call us or Email orderinquiry@alleducationalsoftware.com for a replacement shipment. We will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product to us--with our apologies!